Alex Soojung-Kim Pang, Ph.D.

I study people, technology, and the worlds they make

Month: June 2009 (page 1 of 5)

Ah Ryanair, will you never cease pushing the boundaries of customer service?

My nemesis, Ryanair (which I flew several times last year), has announced a brave new era in customer service:

RyanAir this week announced that they will soon eliminate all airport check-in counters and require passengers to carry-on their luggage. Starting early next year, passengers will need to schlep their bags through airport security and drop them at the steps of the plane for checking into plane’s cargo hold. Once aboard though, there will be gambling!

Not exactly going to have Virgin Air quaking in its boots.

My favorite comment: “It’s like Ryanair has ceased to become an air carrier and has become a Brecktean improv group.”

[h/t to Nancy]

Fort Funston

Today we took the kids to Fort Funston, an old fort and beach in San Francisco. It’s very popular with hang-gliders, so while playing in the freezing cold waves was the main attraction, the kids also enjoyed watching hang-gliding up close.


via flickr

I’d never been this close to them either, and was impressed at how long they could stay in the air.


via flickr

The beach is at the bottom of a fairly steep trail, and it’s too dangerous to actually swim in the water; but that’s hardly unusual for beaches in this area. Unlike southern California, our beaches are mainly for walking along.


via flickr

links for 2009-06-27

  • "The uncertainty of a software development effort estimate can be indicated through a prediction interval (PI), i.e., the estimated minimum and maximum effort corresponding to a specific confidence level. For example, a project manager may be “90% confident” or believe that is it “very likely” that the effort required to complete a project will be between 8000 and 12,000 work-hours. This paper describes results from four studies (Studies A–D) on human judgement (expert) based PIs of software development effort. Study A examines the accuracy of the PIs in real software projects. The results suggest that the PIs were generally much too narrow to reflect the chosen level of confidence, i.e., that there was a strong over-confidence."
    (tags: psychology planning future)
  • Bibliography of Roger Buehler.
    (tags: planning future psychology)
  • Planning, personality, and prediction
    (tags: psychology future)
  • "The present studies examined cognitive processes underlying the tendency to underestimate project completion times. Two experiments tested the hypothesis that people generate overly optimistic predictions, in part, because they focus narrowly on their future plans for the target task and thus neglect other useful sources of information. Consistent with the hypothesis, instructing participants to adopt a ''future focus''-in which they generated concrete, specific plans for the task at hand-led them to make more optimistic predictions about when they would complete their intended Christmas shopping (Study 1) and major school assignments (Study 2). The future focus manipulation did not have a corresponding effect on actual completion times, and thus increased the degree of optimistic bias in prediction. The studies also demonstrated that the optimistic prediction bias generalized across different task domains, relevant individual differences… and other contextual variations."
    (tags: future planning psychology)

links for 2009-06-26

  • [P]eople are natural scientists and tinkerers, and that this 30-year lull we’re waking up from was just a quiescent period of incubation. As W.H. Auden said, “We were put on earth to make things.”
    (tags: science amateur DIY)

Taleb the Improbable

“I know that history is going to be dominated by an improbable event. I just don’t know what that event will be.” (Nassim Taleb, The Black Swan, p. 154)

The kids will want one of these

The next generation Macbooks. Top this, Windows!

On opportunity

“Opportunities to rise, which can, of their very nature, be seized only by the few… [cannot] substitute for a general diffusion of the means of civilization, which are needed by all men whether they rise of not.” (R. H. Tawney)

links for 2009-06-25

  • "Yuzoz is a unique space-themed entertainment company that delivers access to the randomness of outer space through its proprietary Outer Space Random Number Generator. The new site includes the company’s APIs and detailed documentation."
    (tags: space games)
  • "We are who we link."
    (tags: blog library information)
  • Small, fast, cheap: these watchwords meld together to shape the idea behind GeneSat-1, a 22 pounds (10 kilograms) nanosatellite that's actually the product of three smaller "cubesats" fastened together. While diminutive in size, GeneSat-1 would be a fully-automated, miniaturized spaceflight system that provides life support, nutrient delivery, and performs assays for genetic changes in E. coli-that's the abbreviated name of the bacterium Escherichia (Genus) coli (Species).
    (tags: cubesat space science)
  • "Two very different notions of the future direction of small satellites collided at an otherwise collegial conference here, with Cubesat inventor Bob Twiggs pushing for increasingly tiny spacecraft and NASA engineer John Hines advocating the use of double or triple Cubesats to increase payload capacity."
    (tags: cubesat space design)

John Oliver on information technology

John Oliver, in the latest issue of The Bugle (the funniest thing in the world), talking about the use of information technology in Iranian protests:

John Oliver: The reinforcements of modern technology stepped to the front line: the twin soldiers of YouTube and Twitter answered their planet’s calling. People in protests used their cellphones to shoot footage, and then put it on the Internet. All it took was a potential Iranian revolution to find a practical use for Internet video.

And so I would like to hereby issue a public apology to the piano-playing cat; to the teenage boy receiving a nut-shot from a whiffle bat; and to the fat lady falling off a table. All of your clumsy attempts at entertainment were in fact vital experiments in the development of this communications tool.

Andy Zaltzman: They were very much the John the Baptists to the Jesus of Iranian video.

Kitten on a Roomba

Yes, I’m working on a bunch of different things, but… who can resist video of a kitten on a Roomba?

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